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How do my items arrive?

Your items will arrive boxed and unassembled. All products will include assembly instructions, Hill Fitness cannot accept responsibility for any damage caused to products due to incorrect assembly. If you require assembly and installation of your equipment, please contact us for a quotation for this.

How does pre-order work?

All items that are labelled on our website as pre-order will be accompanied by an estimated in stock date. These items will not be in stock prior to this date. If you place an order for a pre-order item, you are agreeing to wait until this date for the item to become available. We have a large volume of pre-orders so please allow time for these orders to be processed once the products arrive in stock. We cannot provide more specific timelines for the arrival of the pre-order items due to changes in shipping times and customs. If the stock is delayed for any reason, we will get in touch with all relevant customers. 


How long does delivery take?

Please see our shipping information page, for more details on this.


Can I view the equipment prior to purchase?

You are welcome to come to our Dromore showroom during our opening hours to view and try out equipment prior to purchase.


Do you accept returns?

If you change your mind about your home gym needs we have a 60 day no hassle money back guarantee for all products that are in brand new unused condition, in full packaging. You will be responsible for any costs incurred when returning your products and delivery fees will not be refunded.  Please check out our returns policy for more information.


Do you offer finance?

We don't currently offer finance but we will soon be able to.


What payments do you accept?

We accept all major credit cards via our website or in store. We also accept PayPal via our website. For large orders we are able to accept bank transfers or cheque upon request. We accept cash payments in store. All of our prices are inclusive of VAT.


Do you sell gift cards?

Yes, gift cards of any amount are available on request. Please contact us to arrange purchase.